inouï

The Trader is the company Inoui s.r.o., with its registered office at Tureň 111, 903 01 Tureň, Slovak Republic, ID (IČO): 53 725 662, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 151978/B.

·         E-mail: hello@inoui.design

·         Supervisory Authority: SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, 820 07 Bratislava, Slovakia.

A purchase contract or service agreement is concluded upon confirmation of the order via e-mail or upon the client's approval of a price quote and signing of the contract. Prices are set individually based on the scope of the assignment or according to the current price list on the website.

• Scope of Services: The exact scope (e.g., study, 3D visualizations, material selection) is defined in the approved price quote, which is an annex to the contract.

• Intellectual Property: All designs, visualizations, and technical drawings are the intellectual property of the Trader. The client is granted a license for their use exclusively for the purpose of the realization of the specific space. Any further distribution or commercial use without the Trader's consent is prohibited.

• Client Cooperation: Proper delivery of the design requires the client's cooperation (provision of documents, measurements, consultations). Client delays will extend the delivery deadline.

• Realization: The Trader is not responsible for errors caused by third parties (construction companies, carpenters) executing the design, unless the Trader is performing artistic supervision based on a separate agreement.

• Payment: Generally takes place via bank transfer to the Trader's bank account based on a proforma or final invoice.

• Delivery: Physical goods are delivered via courier services within the Slovak Republic and the EU. The standard delivery period is within 14 business days, or as agreed in e-mail communication based on the order. Digital outputs are delivered by providing electronic access to the client's e-mail address following a personal presentation.

• Services: Regarding interior design services, it is not possible to withdraw from the contract once the provision of the service has begun with the client's express consent (as it constitutes a custom-made service and/or digital content).

• Goods: For physical goods, the consumer has a 14-day return right (excluding goods made to the consumer's specific requirements/custom-made). Return shipping costs are borne by the client.

• The statutory warranty period for physical goods is 24 months. For design services, the client has the right to have defects in the design corrected free of charge if the design does not match the agreed assignment. Further alternatives are specified in the Interior Design Service Agreement or the Home Staging Service Agreement.

• The client has the right to contact the Trader with a request for redress. If the Trader rejects this request or fails to respond within 30 days of its sending, the client has the right to submit a proposal for alternative dispute resolution to the SOI Inspectorate or another authorized legal entity registered in the list of ADR subjects maintained by the Ministry of Economy of the Slovak Republic.